Onlife Health · Healthcare
A dozen clients, three platforms, one member experience.
Overview
Furiae researched, tested and redesigned the member portal and mobile app for Onlife Health, a BlueCross BlueShield of Tennessee wellness company, consolidating three platforms into one. Across two rounds of focus groups the usability score rose from 80% to 93%.
Case study
How it was made.
The research, the decisions, the final system and what it changed, in 11 chapters.